Job Summary: Provide Level 1 Functional support

Broad Roles and Responsibilities:

• Responding in a timely manner to service issues and requests
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Escalate, if needed, unresolved problems to a higher level of support.

Mandatory Skills:

• A technical, logical thought process
• Problem-solving skills
• An ability to prioritise and delegate
• MS Excel / SQL basics

Background:

Bachelor’s degree in computer science with 2 – 3 years’ experience in IT Support

Apply by emailing your resume to [email protected] with the position applied for in the subject line.